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When it comes to implementing a cloud contact centre, there are many factors that you must consider. With the ever growing impact of the technology industry, many new options have emerged within the market in order to drive the development of an increasingly valuable operation. In the past, poor and negative customer experiences have resulted
We know that many of you are looking for a solution to support your business continuity plans as your employees are currently working from home, your offices have closed or just in case it might close in the near future. If this sounds like you, you should be looking through this article to find out
The relationship between customer and company is hard to manage and retain because of availability issues, as departments have to deal with heavy workloads, and customers have no time to travel to the facilities of the business to speak to them. That is why call center solution providers are essential to businesses as they connect with
At the slightest mention of the contact center, what comes to the mind of many people is a call center but there is a difference between the two. We will discuss in this piece, contact center solutions and how important they are to businesses and the society at large. A contact center, also known as
Cloud PBX in recent times has joined the trending telephone technology systems. It is recommended for businesses in search of a phone solution. The recent clamor for cloud PBX is mainly because it is easy and cheaper to use. While cloud PBX has become very popular lately, there are still people who have never heard
Running a business can be, for the most part, a stressful experience. Being in charge of your own business can sound exciting – until you realize how much work is involved. That’s why many people soon either give up on their business idea or look for help from other platforms. For example, one of the
For anyone running a business today, one of the most important things that you can get right is your communications. How you communicate with your customers is so important – it often sets the tone for the relationship moving forward. However, the hardest part of running a modern business stems from making sure your communications
When running any kind of modern business, one of the most important parts of your firm is your communications. If you cannot communicate with your clients and partners correctly, how can you hope to achieve success? For example, what kind of telephone system are you using? Most are using a Private Branch Exchange (PBX) system.
Exciting day at CollabXperience’19 in Portugal! We have joined CollabXperience’19 in Costa da Caparica, Portugal. Collecting insights from all of us, Collab partners. Exchanging ideas and business insights with Collab’s R&D, technical support and sales teams Talking about future plans and the latest updates. Chill Out, Wine Tasting & Sightseeing Activities Dinner and Award
Microtel Technology was one of the exhibitors at the 4th Customer Experience (CX) Summit 2018 at The Renaissance, Kuala Lumpur on 14th & 15th of November. We had lucky draw and personalized mug for the beloved attendees. Day 1 Microtel Technology’s CX Experts were here to showcase how Chatbot and Sentiment Analytics can add value as well