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Customers nowadays engage with businesses through multiple channels, including chatbots, email, social media, and phone support. They expect a seamless
The rise of cloud technology has revolutionized how businesses manage customer interactions. Traditional on-premise contact centers are rapidly being replaced
Customer interactions have evolved beyond traditional voice calls, requiring businesses to adopt more flexible and scalable communication solutions. According to
Artificial Intelligence (AI) is now elevating call and contact center operations, driving agent teams’ efficiency, reducing costs, and enhancing customer
Effective call center management hinges on tracking the right call center KPIs to enhance customer satisfaction and operational efficiency. By
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