In the modern world of technology and innovation, it is almost impossible that you haven’t moved some information into the cloud. 99% of all global organizations now make use of at least 1 cloud, up and around 81% make use of a multi-cloud strategy. If you are not already making use of cloud contact
The Definition of Omnichannel Customer Engagement With technology changing the ways in which business engages with their customers, customers no longer take a linear path to organizations. Instead, they are more likely to engage with companies using multiple channels and across channels whilst pausing and altering their route throughout the journey. It is common
Planning to move your contact center to Cloud? You have many choices available now with CCaaS. Companies and BPOs can select from public, private or hybrid cloud. All these can be implemented and feasible at present age especially when your workforce needs to be segregated due to the pandemic. Omnichannel communication is becoming more and
When it comes to implementing a cloud contact centre, there are many factors that you must consider. With the ever growing impact of the technology industry, many new options have emerged within the market in order to drive the development of an increasingly valuable operation. In the past, poor and negative customer experiences have resulted
We know that many of you are looking for a solution to support your business continuity plans as your employees are currently working from home, your offices have closed or just in case it might close in the near future. If this sounds like you, you should be looking through this article to find out
The relationship between customer and company is hard to manage and retain because of availability issues, as departments have to deal with heavy workloads, and customers have no time to travel to the facilities of the business to speak to them. That is why call center solution providers are essential to businesses as they connect with
At the slightest mention of the contact center, what comes to the mind of many people is a call center but there is a difference between the two. We will discuss in this piece, contact center solutions and how important they are to businesses and the society at large. A contact center, also known as
Cloud PBX in recent times has joined the trending telephone technology systems. It is recommended for businesses in search of a phone solution. The recent clamor for cloud PBX is mainly because it is easy and cheaper to use. While cloud PBX has become very popular lately, there are still people who have never heard
Running a business can be, for the most part, a stressful experience. Being in charge of your own business can sound exciting – until you realize how much work is involved. That’s why many people soon either give up on their business idea or look for help from other platforms. For example, one of the