NUBITEL BLOG
Get the latest expert tips and insights on AI, customer service, social media, consumer behavior, and contact center innovations.
Omnichannel retailing has revolutionized how customers interact with brands by integrating multiple channels—such as in-store, online, and mobile—into a cohesive
Customer interactions have expanded beyond traditional phone calls. From social media to live chat and SMS, customers expect businesses to
In today’s fast-paced digital landscape, businesses are challenged to choose the right strategy for their customer engagement, especially when deciding
Imagine buying a pair of headphones online, but they arrive defective. With an omnichannel approach, you can start your complaint
Enhancing employee experience is pivotal for organizations aiming to thrive in a competitive landscape. Traditional systems often lead to inefficiencies,
The way businesses communicate with customers has undergone a digital transformation. Chatbots and Conversational AI represent two key innovations in