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Effective coaching in call centers is essential for delivering exceptional customer experiences and improving agent performance. According to Gartner, 80%
Call center burnout is more than just a workplace issue—it’s a challenge that affects performance, morale, and overall employee well-being.
Call Center Best Practices are essential in today’s customer-centric world, especially when research from PWC shows that up to 32%
Over 70% of customer experience leaders struggle to design projects that boost loyalty and deliver results. Call center agent performance