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A sincere thank you to everyone who joined us at the 14th National Contact Centre Conference (NCCC), held on 21
As a leading digital equity broker in Malaysia, the company is transforming online investing with an innovative trading platform and
A government-owned public transportation service in Malaysia with over 20 years of experience manages and operates the nation’s urban rail
A prominent government-linked institution with decades of expertise in trust, estate management, and financial services embarked on a journey to
Customer service is undergoing a significant transformation influenced by advances in artificial intelligence (AI). According to Gartner, 61% of customer
As customer service and support technology leaders, have you ever questioned how your customers interact with your brand, how they
Generative AI has captured significant attention in recent years, but another transformative development is gaining traction in modern enterprises: AI
Are you seeking to understand what contact center services are and how they can enhance your business’s customer engagement? In
Contact centers are a core part of modern customer service, providing the essential infrastructure for businesses to engage with their
A national tourism agency in Malaysia with nearly two decades of experience promotes the country’s cultural richness and drives both